All sales are final. We do not accept returns or exchanges.
Before you order
Commercial door hardware is built to exact specifications. Please confirm the full catalog number, finish, handing, function and keying before you place your order. If you are not sure which part you need, call us at 321-247-5433 or request a quote and we will help you confirm it.
Returns and exchanges
- All sales are final. We do not accept returns, exchanges or cancellations once an order has been placed with the manufacturer.
- Items ordered with the wrong part number, finish, handing or keying cannot be returned.
- Product images are representative. Actual finish, handing and configuration are determined by the catalog number ordered.
Damaged or incorrect shipments
Inspect your order when it arrives. If an item arrives damaged, or is not the item listed on your order, call us at 321-247-5433 or email idoorhardware@gmail.com within 5 business days of delivery. Keep all packaging and send photos of the damage. We will work with the carrier or manufacturer to repair or replace the item.
Manufacturer warranty
Products are covered by the manufacturer’s warranty. Warranty claims for defects are handled under the manufacturer’s terms. Contact us and we will help you start a claim.
Shipping
Free shipping on every order to addresses in the United States. We do not ship outside the U.S. at this time. Many items ship directly from the manufacturer, and lead times vary by product and configuration. We will contact you if an item has an extended lead time.